Flick Electric Co.
Weekly bills, weekly informationQuestions? Call us on 0800 2 F L I C K
One of the totally unique features of #FlickLife is that we bill our customers weekly on an actual reading. This means that horrendous bills that arrive at the end of the month, often based on a wildly inaccurate estimate, are a thing of the past. Yay!
But the other big advantage of weekly billing is that our customers get regular prompts to engage with how much electricity they’re using, and what they’re spending. And in their customer portal they can drill down into that information for every half hour of every day. One of the big benefits of empowering our customers with information is that we can identify issues quickly and help to resolve them.
Last week this rural customer got an unusually big bill – $95 instead of his usual $30! When he jumped into his portal he could see that his daily usage had suddenly tripled from 18 units to over 50. He reached out for some help to understand what was going on. Initially it looked like a hot water issue, but we established that the customer has a wetback and the cylinder had been turned off for few weeks.
After a bit of weekend to-ing and fro-ing with our GM of Customer Experience, they established that the customer’s neighbor had tapped into his water pump (without asking) because his was broken! So, he’s now sending the neighbour a bill for the electricity and water used.
So here lies the power of being in control of, ahem, your power – not willingly passing it over to the wolves, vampires or gimps of the industry – embracing our weekly billing model means you’re in charge. And we know that feels good.
Flick Electric Co. 
Not too bad, Nic, regarding your explanation of the Flick advantage. It is great to be paying on actual usage. And it is brilliant to be able to track and anticipate usage and cost, daily and by the half hour. Very cool, very useful, and we have certainly made significant savings since Flicking.
However, to be honest, these are not “advantages of weekly billing”. These advantages would be exactly the same regardless of the billing frequency.
In the meantime, customers like us, who have to account for electricity expenditure by splitting between private and home office use, have to make 104 cashbook entries per year instead of 24. On the other hand, we can really see no “advantage of weekly billing” for us. I would like to see Flick give us a choice.
Thank you.
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Great point, Steve – you would still be able to get benefit from our tools if we billed monthly. What weekly billing does though is prompt people to check their portal and engage with the tools more often; and enable them to make quick adjustments to behaviour if they need to without the sting of a big monthly bill. Your feedback on how weekly billing works for people who runa home office is fantastic. We are planning our next set of enhancements and will certainly put this challenge into the mix. Thanks, Nic
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